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Safe Travelsby Susan EstrichHere's a news flash you don't need me to tell you about: Airline passengers are getting less and less happy about their experiences with the nation's airlines. Surprised? Actually, there were two new studies out this week about life in the skies and on your way to them, and they had to be about as cheerful for the airlines as the record-high fuel costs they're facing. The first, from the University of Michigan, is its annual survey of passenger satisfaction, ranking the airlines ... ( Back to Article )
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